Shipping & Returns
Last updated: March 2026
Shipping
Free U.S. Shipping on orders of $44 or more — enter promo code FREESHIP at checkout.
Domestic (Continental U.S.)
Orders ship via USPS, UPS, or FedEx
Most orders ship within 1-2 business days
Standard delivery is typically 3-7 business days depending on your location
Tracking is provided for all shipments
International & Freight Forwarding
We ship select military surplus items internationally and to U.S.-based freight forwarders
MREs and other surplus items are eligible — contact us before ordering to confirm
New production items (Rothco, Propper, etc.) cannot be shipped overseas or to freight forwarding companies
International orders that include restricted items will be cancelled
Free shipping does not apply to international orders
Please contact us before placing any international order
Payment Methods
We accept all major credit/debit cards, Klarna (buy now, pay later), and Monero (XMR) through XMR Bazaar. We support cryptocurrency because we believe in financial privacy and lower transaction fees for our customers.
Returns
30-day return window from the date of purchase.
To be eligible for a return:
Item must be in original condition
Item must be in original packaging
No returns on international orders
How to start a return:
Email us through our contact page with a brief reason and photos of the item
Ship the item back via USPS, UPS, or FedEx (customer pays return shipping)
We inspect within 48 business hours of receiving it
Full refund issued if the item meets return conditions
Damaged in transit? If your item arrived damaged, you'll still receive a full refund — just include photos when you contact us.
Exchanges
We accept exchanges for items of equal value. Customer covers shipping both ways (return shipping and shipping of the replacement item).
Refunds
Refunds are processed immediately upon approval. Your bank or payment provider may take a few additional business days to credit your account.
Order Cancellations
If we're unable to fulfill your order due to stock or quality issues, we'll notify you by email and issue a full refund before shipping.
Contact
Questions about shipping or returns? Reach us at:
Email: camelcitysupply@outlook.com
Phone: (336) 745-1193
Hours: Monday–Friday, 9AM–5PM EST
Contact form: camelcitysupply.com/contact

